Aura Hotel Balatonfüred
8230 Balatonfüred, Munkácsy Mihály u. 5.
4.4
Wir verbrachten Anfang August ein paar schöne Tage in diesem Hotel und waren mit den gebotenen Ambientesehr zufrieden.Das Zimmer entsprach ganz unseren Vorstellungen. Es war geräumig und sauber.Alle Mitarbeiter waren sehr freundlich und aufmerksam.Frühstück und Abendessen hat uns sehr gut geschmeckt. Auch fanden wir die Verbindung von Büfettund Menüauswahl sehr gelungen.Wir werden wieder kommen.
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Guest reviews
Our guests rated the hotel after departure. You can read these ratings here.
4.4
Based on 743 reviews
Your hotel is exceptionally nice and modern.
We were completely satisfied with the size and layout of the room and the wheelchair accessible bathroom. Entire hotel and the swimming pool area was really nice. We were very pleased by the quality of it.
However, during our stay there were 2 very unpleasant things that in our opinion are totally unacceptable in a 4 star hotel of your level. We were accomodated in the disabled room number 210 and on first arrival we were greeted with a very unpleasant surprise in the form of a huge amount of bird excrements on the balcony floor. Bird droppings (excrements) from swallows nests were even inside the room on the curtains and also the walls inside the room were stained from it in several places. There were also traces of bird droppings (excrements) on the carpet next to the balcony. It was a really disgusting and unpleasant encounter for us and we didn't expect something like that in our wildest dreams. Nevertheless, we understand that You cannot kill the swallows birds or destroy their nests with their offsprings ... and we didn't ask for that! We understand also that this kind of birds naturally live in the closest area of the Balaton, but this doesn't mean that they should build their nests on the balcony walls of the hotel. Birds usually build their nests for several days and AFTER they finish it then they lay out the eggs and after several days they hatch the small birds inside their nests. So, from the start of the building the nests until the hatching of the birds, there are AT LEAST 2 or 3 weeks. -- This means that Your hotel personnel DID ABSOLUTELY NOTHING for about 3 weeks in terms of controlling the balcony and potential nests on the ceilings and walls. The same is true with the curtains in the room - they were not changed for months, especially when they were stained by the bird excrements - and that is totally unacceptable in our opinion in a 4star hotel.
What was even more shocking to us was that even after informing and showing the photos to the front desk of the hotel (hotel reception), the hotel cleaning service did absolutely nothing, even for the entire next day. On the 3rd day the bird droppings were only cleaned up on the balcony floor after we've personally asked the cleaning service in the corridor of the 2nd floor near elevators and insistently repeatedly asked that this must be cleaned up immediately.
The following day (4th day of our stay), significant amount of the bird excrements appeared again on the balcony floor, so we again had to go to reception to ask for cleaning. Again this was a problem and the cleaning service only mopped the balcony floor, nothing else was cleaned up. The bird droppings on the balcony railing were not cleaned up at all. Likewise, the soiled curtains were not cleaned from the bird droppings, nor was the carpet. This was repeated every day for the rest of our stay.
Due to 4 active swallows nests on our balcony, my wife on an electrical wheelchair was unable to use the balcony at all during our stay, even though she was looking forward to it and you are the first hotel where a wheelchair user can go directly from the room to the balcony. This hygienically, aesthetically and user-wise totally unacceptable situation was dealt with by your hotel staff on a verbal level very kindly, however the actions of the cleaning service were much worse or nonexistent.
With such high prices and 4star level of Your hotel we've expected a completely different reaction from the hotel management and at least a personal apology from the hotel manager with an immediate remedy at the very beginning of our stay, unfortunately nothing like that happened during all of our stay in the hotel -- 6 nights and 7 days -- even though we informed the hotel reception 3 times in different days.
The second problem for us was the catering, especially the dinners, where the chef presented strange flavor compositions that we have never experienced in any Hungarian hotel. The hot, cooked food was tasteless, very ostentatiously served to the eye, but the meat, for example, was almost never cooked to perfection or seasoned at all, the side dishes were tasteless, and the food was almost cold when served. The buffet was great and we couldn't have imagined dinner without it. We would have very much appreciated classic Hungarian cuisine in the form of various goulashes, vegetable sauces with rice or potatoes, etc. None of this was on our menu for the whole week.
Everything else in the hotel was top notch with a star.
We believe this feedback serves as a very valuable source of information for You and that it will initiate further improvements and necessary changes in Your hotel operation, so that these unpleasant things will be the matter of a past!
Thank You and take care!
We were completely satisfied with the size and layout of the room and the wheelchair accessible bathroom. Entire hotel and the swimming pool area was really nice. We were very pleased by the quality of it.
However, during our stay there were 2 very unpleasant things that in our opinion are totally unacceptable in a 4 star hotel of your level. We were accomodated in the disabled room number 210 and on first arrival we were greeted with a very unpleasant surprise in the form of a huge amount of bird excrements on the balcony floor. Bird droppings (excrements) from swallows nests were even inside the room on the curtains and also the walls inside the room were stained from it in several places. There were also traces of bird droppings (excrements) on the carpet next to the balcony. It was a really disgusting and unpleasant encounter for us and we didn't expect something like that in our wildest dreams. Nevertheless, we understand that You cannot kill the swallows birds or destroy their nests with their offsprings ... and we didn't ask for that! We understand also that this kind of birds naturally live in the closest area of the Balaton, but this doesn't mean that they should build their nests on the balcony walls of the hotel. Birds usually build their nests for several days and AFTER they finish it then they lay out the eggs and after several days they hatch the small birds inside their nests. So, from the start of the building the nests until the hatching of the birds, there are AT LEAST 2 or 3 weeks. -- This means that Your hotel personnel DID ABSOLUTELY NOTHING for about 3 weeks in terms of controlling the balcony and potential nests on the ceilings and walls. The same is true with the curtains in the room - they were not changed for months, especially when they were stained by the bird excrements - and that is totally unacceptable in our opinion in a 4star hotel.
What was even more shocking to us was that even after informing and showing the photos to the front desk of the hotel (hotel reception), the hotel cleaning service did absolutely nothing, even for the entire next day. On the 3rd day the bird droppings were only cleaned up on the balcony floor after we've personally asked the cleaning service in the corridor of the 2nd floor near elevators and insistently repeatedly asked that this must be cleaned up immediately.
The following day (4th day of our stay), significant amount of the bird excrements appeared again on the balcony floor, so we again had to go to reception to ask for cleaning. Again this was a problem and the cleaning service only mopped the balcony floor, nothing else was cleaned up. The bird droppings on the balcony railing were not cleaned up at all. Likewise, the soiled curtains were not cleaned from the bird droppings, nor was the carpet. This was repeated every day for the rest of our stay.
Due to 4 active swallows nests on our balcony, my wife on an electrical wheelchair was unable to use the balcony at all during our stay, even though she was looking forward to it and you are the first hotel where a wheelchair user can go directly from the room to the balcony. This hygienically, aesthetically and user-wise totally unacceptable situation was dealt with by your hotel staff on a verbal level very kindly, however the actions of the cleaning service were much worse or nonexistent.
With such high prices and 4star level of Your hotel we've expected a completely different reaction from the hotel management and at least a personal apology from the hotel manager with an immediate remedy at the very beginning of our stay, unfortunately nothing like that happened during all of our stay in the hotel -- 6 nights and 7 days -- even though we informed the hotel reception 3 times in different days.
The second problem for us was the catering, especially the dinners, where the chef presented strange flavor compositions that we have never experienced in any Hungarian hotel. The hot, cooked food was tasteless, very ostentatiously served to the eye, but the meat, for example, was almost never cooked to perfection or seasoned at all, the side dishes were tasteless, and the food was almost cold when served. The buffet was great and we couldn't have imagined dinner without it. We would have very much appreciated classic Hungarian cuisine in the form of various goulashes, vegetable sauces with rice or potatoes, etc. None of this was on our menu for the whole week.
Everything else in the hotel was top notch with a star.
We believe this feedback serves as a very valuable source of information for You and that it will initiate further improvements and necessary changes in Your hotel operation, so that these unpleasant things will be the matter of a past!
Thank You and take care!
Petra — Romantic travel — 2024-08-12 00:57:43
We really enjoyed our stay. The hotel felt clean, modern, cosy, and quiet.
The only (small) negative was that the guest directory was a bit inaccurate on meal times, for example breakfast was said to start at 6:30 on one page and 7:30 on the next. Dinner was meant to finish at 9:30 but we were asked to leave the restaurant at 9.
The only (small) negative was that the guest directory was a bit inaccurate on meal times, for example breakfast was said to start at 6:30 on one page and 7:30 on the next. Dinner was meant to finish at 9:30 but we were asked to leave the restaurant at 9.
P — with Friends travel — 2024-08-09 12:10:08
The location of the hotel is great, close to 2 Balatonfüredi beaches and the sétány.
The rooms are clean and comfortable. The swimming pools and spa area are very nice and peaceful generally, except when some friend groups arrive and they think they are the only guests at the hotel and behave very obnoxious.
The staff, especially in the restaurant and at the pool (with the exception of few of them) are very very strange…they are very unfriendly (borderline rude).
The rooms are clean and comfortable. The swimming pools and spa area are very nice and peaceful generally, except when some friend groups arrive and they think they are the only guests at the hotel and behave very obnoxious.
The staff, especially in the restaurant and at the pool (with the exception of few of them) are very very strange…they are very unfriendly (borderline rude).
GC — Family travel — 2024-07-25 22:41:51
3.5
Clean
Air con didn’t work well at all it seems to bet set at one temp only
Some mornings it was cooler outside than inside. Need mosquito nets opened the doors and let all the bugs in. I won’t be back. You’re more of a 3 star not 4 star sorry. I have more complaints but I won’t go on
Clean
Air con didn’t work well at all it seems to bet set at one temp only
Some mornings it was cooler outside than inside. Need mosquito nets opened the doors and let all the bugs in. I won’t be back. You’re more of a 3 star not 4 star sorry. I have more complaints but I won’t go on
Anna kerti — Family travel — 2024-06-28 11:21:07
Sauber, nettes Personal, jeden Tag frisches Wasser auf dem Zimmer, Sauna und Innenpool, Außenpool mit genug Liegen
Ute — Romantic travel — 2024-06-12 07:01:56
Great hotel close to the beach.
Thomas S — Family travel — 2024-04-03 11:00:12
Aura is a nice hotel, good food and ok wellness area. The room vas EXTREMELY warm, almost 30 degrees ( 29,7 ) and it was impossible to turn it off or lower it. No one in the staff could help us either. We had trouble sleeping because of that. Also, we thought that the closing time of the restaurant, 9 PM, and the bar, 10 PM, was a bit early. After all it was Saturday. But maybe thats only because of the season.
Catharina — Family travel — 2024-02-07 12:58:29
Professional service, very tasty food in restaurant, fantastic spa👍👍👍
Renata — Business travel — 2023-11-12 16:43:16
Please fix the air conditioning in the rooms so that people that require/want a colder room can get that. Your system is old and antiquated and the room was WAY too hot. We LOVE The Aura but the temperature in the room will prohibit us from staying here again unless this is fixed.
Vance and Susan Skidmore — Romantic travel — 2023-09-22 14:11:16
Überschätztes Hotel.
Was schön war: der Außenbereich mit der Pool-Landschaft. Sehr gepflegt und auf hohem Niveau. Wunderbar zum Entspannen.
Aber: Im Zimmer war keine Erholung möglich Klimaanlage bei 35 Grad Außentemperatur aus, Toilettenspülung lief durch, kaputte Dusche, Kühlschrank war auch nicht angeschaltet.
Essen: Die Portionen beim Hauptgericht beim Abendessen waren winzig. Beim Hinweis darauf zum Personal: Leider nur Schulterzucken. Das Büfett an sich enttäuschend. Besonders seltsam dann das Frühstück: Es gibt eine Frühstückskarte mit wirklich guten Sachen, aber diese Karte zeigte uns gar keiner. Es gab auch sonst keinen Hinweis auf das Angebot. Insgesamt ist das Personal weder besonders freundlich, noch serviceorientiert.
Dieses Hotel sieht uns nicht wieder.
Was schön war: der Außenbereich mit der Pool-Landschaft. Sehr gepflegt und auf hohem Niveau. Wunderbar zum Entspannen.
Aber: Im Zimmer war keine Erholung möglich Klimaanlage bei 35 Grad Außentemperatur aus, Toilettenspülung lief durch, kaputte Dusche, Kühlschrank war auch nicht angeschaltet.
Essen: Die Portionen beim Hauptgericht beim Abendessen waren winzig. Beim Hinweis darauf zum Personal: Leider nur Schulterzucken. Das Büfett an sich enttäuschend. Besonders seltsam dann das Frühstück: Es gibt eine Frühstückskarte mit wirklich guten Sachen, aber diese Karte zeigte uns gar keiner. Es gab auch sonst keinen Hinweis auf das Angebot. Insgesamt ist das Personal weder besonders freundlich, noch serviceorientiert.
Dieses Hotel sieht uns nicht wieder.
Katrin — Romantic travel — 2023-08-30 20:07:54
Already visited the hotel in 2018 and 2019 and noticed degradation this year.
- Food is still good but not awesome anymore. I noticed that is was prepared, which leads to low temperatures of the food and decreased quality (the last two visits the food was extraordinary good, it was simply perfect)
- service quality was poor, some examples:
-- on pool site it was nearly impossible to order drinks because servers were not visible. I totally understand that on a day with 35°C but even on days with better conditions (e.g. 28°C) the servers were never at pool site.
-- clearing the table took up to 15 minutes after we finished our plates. Most of the time three servers were in the restaurant and less than ten tables were in use. But servers were chatting at the bar or have not seen it
-- Once we went to diner at 20:30. Most of the tables were already prepared for breakfast. So we were seated on one of the few tables which was not prepared for breakfast yet. The tablecloth was full of stains.
-- multiple times plates or spoons ran out at the buffet
-- Once the main dish was served before we even had drinks or could take a look to the starters
-- girlfriend noticed multiple dirty spoons (stains, on some of them was rice sticking) next to the coffee machine and told the waiter. His response was "not a problem, they are only for coffee". It was twenty minutes before our departure, so my girlfriend did not start a discussion but in my opinion this was not a professional answer.
- at pool site more places with shadow would be great. Most of the days the temperature was between 33-35°C, so shadow is a must. But only a few sun lounger were in a shaded area.
Things we liked:
- Everything was clean - at our room and also in the public areas.
- drinks were good
- rooms are nice, all the public areas are nice as well
In general we had the most dissatisfaction with some of the servers. It was never because they were overworked or understaffed. As I said before, most of the times three servers for about ten tables - that is more than enough. But in my opinion some of these servers needs more training because all the situations I described happened with three different people, while the other staff worked on a high level.
And regarding the food quality, I want to point out that it is still very good but if you can come back to the level of 2018-2019 I would highly appreciate it.
- Food is still good but not awesome anymore. I noticed that is was prepared, which leads to low temperatures of the food and decreased quality (the last two visits the food was extraordinary good, it was simply perfect)
- service quality was poor, some examples:
-- on pool site it was nearly impossible to order drinks because servers were not visible. I totally understand that on a day with 35°C but even on days with better conditions (e.g. 28°C) the servers were never at pool site.
-- clearing the table took up to 15 minutes after we finished our plates. Most of the time three servers were in the restaurant and less than ten tables were in use. But servers were chatting at the bar or have not seen it
-- Once we went to diner at 20:30. Most of the tables were already prepared for breakfast. So we were seated on one of the few tables which was not prepared for breakfast yet. The tablecloth was full of stains.
-- multiple times plates or spoons ran out at the buffet
-- Once the main dish was served before we even had drinks or could take a look to the starters
-- girlfriend noticed multiple dirty spoons (stains, on some of them was rice sticking) next to the coffee machine and told the waiter. His response was "not a problem, they are only for coffee". It was twenty minutes before our departure, so my girlfriend did not start a discussion but in my opinion this was not a professional answer.
- at pool site more places with shadow would be great. Most of the days the temperature was between 33-35°C, so shadow is a must. But only a few sun lounger were in a shaded area.
Things we liked:
- Everything was clean - at our room and also in the public areas.
- drinks were good
- rooms are nice, all the public areas are nice as well
In general we had the most dissatisfaction with some of the servers. It was never because they were overworked or understaffed. As I said before, most of the times three servers for about ten tables - that is more than enough. But in my opinion some of these servers needs more training because all the situations I described happened with three different people, while the other staff worked on a high level.
And regarding the food quality, I want to point out that it is still very good but if you can come back to the level of 2018-2019 I would highly appreciate it.
Wolfgang — Romantic travel — 2023-07-26 12:36:47
Minden tökéletes. Csak a légkondicionálót a szobákban kellene jobban beállítani.
René — Family travel — 2023-07-19 12:16:17
I loved Aura Hotel!
Very lovely people, very helpful!
Cleaning staff didn’t show up, but…
We‘ll choose Aura Hotel again!
Very lovely people, very helpful!
Cleaning staff didn’t show up, but…
We‘ll choose Aura Hotel again!
Agnes — Family travel — 2023-01-30 18:27:27
Good hotel, the staff are very good
GUICHARD — Business travel — 2023-01-30 08:35:45
Zimmer, Spa, Essen – war alles toll!
ABER Vorsicht vor diesem Hotel: Es weigert sich, Gutscheine zu akzeptieren, obwohl es offensichtlich als Partner dieses Gutscheinanbieters gelistet ist – auch nach Vorzeigen der Seite und ihrer Auflistung als Partner wurden die Gutscheine nicht akzeptiert! Zunächst wurde erklärt, dass die Partnerschaft gekündigt wurde und der Eintrag nicht gelöscht wurde. Anstatt einer Entschuldigung oder eines Versuches zur Einigung folgte die mieseste Ausrede des Geschäftsführers: Die Gutscheine seien nicht als „Zahlungsmethode“ – neben Visa oder Cash – gelistet und darum wären wir selbst schuld, weil wir darüber ja Bescheid wussten und wir müssen den vollen Betrag bezahlen!
Nach einem Gespräch mit dem Gutscheinanbieter wurde bestätigt, dass die Partnerschaft nie endgültig beendet wurde seitens des Hotels …
Das Hotel sieht mich nie wieder!
ABER Vorsicht vor diesem Hotel: Es weigert sich, Gutscheine zu akzeptieren, obwohl es offensichtlich als Partner dieses Gutscheinanbieters gelistet ist – auch nach Vorzeigen der Seite und ihrer Auflistung als Partner wurden die Gutscheine nicht akzeptiert! Zunächst wurde erklärt, dass die Partnerschaft gekündigt wurde und der Eintrag nicht gelöscht wurde. Anstatt einer Entschuldigung oder eines Versuches zur Einigung folgte die mieseste Ausrede des Geschäftsführers: Die Gutscheine seien nicht als „Zahlungsmethode“ – neben Visa oder Cash – gelistet und darum wären wir selbst schuld, weil wir darüber ja Bescheid wussten und wir müssen den vollen Betrag bezahlen!
Nach einem Gespräch mit dem Gutscheinanbieter wurde bestätigt, dass die Partnerschaft nie endgültig beendet wurde seitens des Hotels …
Das Hotel sieht mich nie wieder!
Tamara Soffried — Romantic travel — 2023-01-08 13:20:31
This was the 2nd time we went to this hotel as we had a great experience last year.
The food is awesome, the staff is very nice, and the whole atmosphere of the hotel is fantastic.
The food is awesome, the staff is very nice, and the whole atmosphere of the hotel is fantastic.
Bogi — Romantic travel — 2023-01-01 19:35:18
Nice hotel with good wellness. Enough parking spaces, the staff was nice and friendly. Wonderful food, however, we lacked more options for people with allergies, e.g. more gluten-free and lactose-free options.
Michal — Family travel — 2022-12-19 10:31:22
Thank you for saving and reheating a dinner for us after a bad travel day that required a late arrival. Service is always the best!
Larry King — Business travel — 2022-12-17 13:01:01
Great service and clean room!
Chrissy — Business travel — 2022-12-05 14:54:12
It was beatiful. Everything was excellent. Just the Wellness area was too small.
Meliha — Romantic travel — 2022-11-27 18:15:23
Nice room, delicious breakfest and dinner, beautiful wellness area, very nice personal, everything great
Torsten — Family travel — 2022-10-09 18:19:02
The hotel and staff are outstanding! The room was perfect the food was excellent! But, the people are truly what makes the hotel world class. The biggest standout and the most awesome was Dorothy’s? Dortya nickname? She was our server twice and I feel like we made a friend for life!
Vance and Susan Skidmore — Family travel — 2022-09-18 19:00:42
Most of the stay was nice but the pool didnt seem very clean , it was mossy. And we picked the hotel because of the pool. Couldnt swim.
Ceyy — with Friends travel — 2022-08-29 11:55:49
Alles 1a, aber das Essen muss man besonders hervor heben!!
Harald Hanetseder — Romantic travel — 2022-08-23 12:45:51
Hotel Room was smelling badly like cold smoke. A room change could not be offered. Housekeeping did not clean the room once and one time missed refilling the bathroom amenities. Cleanliness in total was lacking.
Quality of breakfast really went down. No focus on outside terrace. Variety of food compared to last time went down. Cleanliness also a problem.
Pool only Service when you go inside to order. Tables not cleaned.
We did not use dinner but as far as I could see no barbecue offered compared to last time.
We have been disappointed.
Quality of breakfast really went down. No focus on outside terrace. Variety of food compared to last time went down. Cleanliness also a problem.
Pool only Service when you go inside to order. Tables not cleaned.
We did not use dinner but as far as I could see no barbecue offered compared to last time.
We have been disappointed.
Jens — Family travel — 2022-08-10 11:38:06
Quality hotel a few ninutes from the Balaton Lake. Has its own pools, indoor and out which is nice. Food was good. Front desk staff were efficient. Parking paid but easy.
Less positive: bar service was slow/ a bit chaotic. There is little in the esy of views (also not promised by the hotel mind you)
Less positive: bar service was slow/ a bit chaotic. There is little in the esy of views (also not promised by the hotel mind you)
Stewart — Romantic travel — 2022-07-30 11:16:37
It was our 5th time in Aura. Unfortunatelly this time the service (restaurant, bar) wasn’ t as good as we were used to. We had to ask for the menus during breakfast and dinner at least 2 times, cause we were sitting there for 20 minutes and nobody from restaurant staff bring them to us. Also the choice of food during breakfast and dinner buffet seemed smaller than previous years. One day we were awakened before 7AM by fake fire alarm, but with no explanation or apology. After all our stay was good, but as I stated above, we were used to much better services during previous years.
Ive — Family travel — 2022-07-17 12:03:21
A brand new, well located, classy hotel. Facilities are good (the swimming pool area is really comfortable). Breakfast and dinner are excellent, with a mixed system (buffet and main course a la carte). Staff is very professional and helpful.
Fernando — Family travel — 2022-07-02 15:28:22
Very nice hotel, lovely food, great spa facilities and even a few very good boardgames available in the lobby (Dixit, Azul)
Yolanda — Family travel — 2022-06-01 18:56:46
magnifique comme toujours
wauthia joel — with Friends travel — 2022-05-03 12:22:22
Everything was well
Maximilian Christoph — Romantic travel — 2022-04-22 08:07:34
Sehr sauber, sehr angenehm, 90% des Personals super freundlich!!
Kommen gern wieder
Kommen gern wieder
loewinio — Family travel — 2022-04-21 19:14:59
Great food! We were very satisfied.
Mato — Romantic travel — 2022-04-12 11:07:03
Nice, peaceful environment with polite staff.
András Lipcsei — Romantic travel — 2021-12-21 13:56:31
Very nice hotel, overall experience - good. Staff is kind, our room was clean and well furnished. The Spa is nice and I had a very good massage. Only several points for improvement:
- dinner: food is very tasty but main course portions are very, very small
- kettle for tea/coffee in the room would be expected for almost 200 EUR/night
- humidity in the reception area coming from the spa is almost unbearable when waiting for check-out
- airconditioning in the room was not funcioning so it was very hot during the night
- dinner: food is very tasty but main course portions are very, very small
- kettle for tea/coffee in the room would be expected for almost 200 EUR/night
- humidity in the reception area coming from the spa is almost unbearable when waiting for check-out
- airconditioning in the room was not funcioning so it was very hot during the night
Danica — Romantic travel — 2021-10-19 16:55:51
Interest - Aura Hotel Balatonfüred
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helpful staff
great food and drink